Privacy Policy

1. Scope and controller

JINLINKE (“JINLINKE”, “we”, “us” or “our”) is responsible for the personal information described in this policy in connection with this website and related enquiries. This policy does not cover the independent privacy practices of external websites, platforms, distributors or service providers that you choose to use.

For privacy questions or requests, use the contact details in Section 13.

2. Information we collect

Information you provide

• Contact details, such as your name, business email address, phone number and preferred contact method.
• Business details, such as company name, country or market, job role and purchasing or project context.
• Enquiry and quotation details, such as product type, quantity, specifications, customization requirements and target application.
• Support details, such as model, serial number, hardware configuration, operating-system version, order reference, issue description, photos, video, screenshots or logs.
• Any other information you choose to include in communications with us.

Information collected automatically

When you visit the website, our hosting, security and technical systems may process information such as IP address, browser and device type, operating system, referring page, pages requested, date and time, and security or error logs.

3. How we use information

4. Legal bases

Depending on your location and the circumstances, we process personal information where it is necessary to take steps at your request before entering a contract, perform a contract, comply with legal obligations, pursue legitimate business interests that do not override your rights, protect network or product security, or where you have given valid consent.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing already carried out lawfully before the withdrawal.

5. Cookies, local storage and embedded content

The website may use essential cookies or similar technologies required for security, navigation and site operation. The site may also load embedded content or links from third-party platforms, including social-media services such as TikTok, Instagram, Facebook and X. Those providers may process device or usage information under their own privacy policies when their content or services load or when you interact with them.

If non-essential analytics, advertising or similar technologies are enabled, we will seek consent where required by applicable law. You can also control cookies through your browser settings, although blocking essential technologies may affect site operation.

6. How we share information

We may share information only as reasonably necessary with:

• Hosting, email, IT, security, website and technical service providers acting for us.
• JINLINKE personnel and business teams responsible for sales, engineering, production, quality, logistics or after-sales support.
• Distributors, logistics providers, repair partners or other project partners when required to respond to your request or perform an order.
• Professional advisers, authorities or other parties where disclosure is required by law, necessary to protect rights or security, or needed in connection with a business transaction.

We do not describe the disclosure of personal information as a sale. If a legally regulated transfer or disclosure is treated differently in your jurisdiction, we will handle it as required by applicable law.

7. International transfers

JINLINKE serves international business customers. Your information may be processed in China and in other countries where our hosting, communication, logistics or service providers operate. Privacy laws in those locations may differ from those in your country.

Where applicable law requires safeguards, notices, contracts, assessments or consent for an international transfer, we will take the required measures before making that transfer.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, quotation validity, order performance, product support, warranty or dispute handling, security, accounting and legal obligations. Retention may differ by record type and applicable law. When information is no longer needed, we delete it, anonymize it or securely restrict its use where deletion is not immediately possible.

9. Your privacy rights

Depending on applicable law, you may have rights to request access to or a copy of your personal information; correct inaccurate information; request deletion; withdraw consent; object to or restrict certain processing; request portability; or complain to a competent data-protection authority.

To protect personal information, we may need to verify your identity and the scope of your request. Some requests may be limited where the law allows or requires us to retain or continue processing information. We will respond within the period required by applicable law.

10. Information security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, misuse or disclosure. No internet transmission or storage system can be guaranteed completely secure. If you believe information sent to us may be at risk, contact us promptly.

11. Children

This website is intended for business customers and is not directed to children. We do not knowingly use the website to solicit personal information from children. If you believe a child has provided personal information through the site, contact us so that we can review and take appropriate action.

12. Changes to this policy

We may update this policy to reflect changes to the website, our practices or applicable requirements. The revised version will be posted on this page with an updated effective date. Material changes may be highlighted through an additional notice where appropriate.